![]() If the device ip address is 192.168.1.12 the URL will be as follow “” Request a manual screenshot using a web browser.Į.g.The above error message suggests that the end user account configured in phoneview failed to authenticate the device to request screenshot(s). “Command (Cmd:Screenshot)sent to device (Device Name) using thread(Thread name) with response Phone User(UserName)authentication error " This could be due to an authenticating issue between the device and the application. If the phone is accessible from PhoneView application and unable to retrieve screenshots. Confirm the device(s) are associated to the end user account configured in PhoneView.Wait for a while, until the activity log confirms " group updated successfully" " Group" tab in Phoneview > " Update" > Choose the Group Name the phones " Group to update" If the IP Address does not match in CUCM and Phoneview, user could update the IP Address of the Device(s) in Phoneview by performing the following steps. Once this option is enabled PhoneView automatically updates the screenshot on all the phones in Application.Ĭonfirm the IP Address of phone(s) matches in both C UCM and Phoneview. Enable Automatic screenshots on entire phone estateĬlick on the Phone Screenshot drop down button on toolbar > Enable the Automatic Screenshot option.Select device > Right click on the selected phone > Click Enable Automatic screenshot option.Įnable this option on required device(s) for Automatic screenshots updates. Enable Automatic screenshot on selected device(s).Select device(s) > Click “Phone Screenshot” button on the toolbar Manual screenshots on single or collection of devices.user could capture screenshot manually, enable Automatic Screenshot on selected device(s) or entire phone estate. There are 3 ways to capture screenshots in PhoneView. If all the prerequisites are taken care already ,Please restart the device and try again for the Screenshot in Phoneview. Phone(s) should be accessible from PhoneView installed PC.Phone(s) should be associated with the end user account configured in PhoneView.Phone(s) "Web Access" property should be enabled.Virtual non disruptive testing with Cisco SoftphonesĬritically, most Cisco phone-related issues (other than physical phone faults) that would previously have required a site visit can now be handled remotely, eliminating almost all remote site call-outs and therefore providing unparalleled return on investment (ROI). The flexibility of PhoneView makes a number of scenarios quicker and easier:īulk Delete of Cisco Phones ITL and CTL Files With PhoneView you may ‘Never Need to Send an Engineer to Site Again’. PhoneView includes the most extensive set of features available anywhere for IP Phone Endpoint management. PhoneView is based on a simple and intuitive user interface that make managing one, many or all IP Phones easy. Cisco phone remote control has never been easier. You can also scroll though and view the screens of all phones in your estate without the need to load up separate instances for each phone. This feature provides the user the ability to dynamically zoom into the real time Screen view of one phone or zoom out to monitor as many phone screens as you wish to control at one time. Only PhoneView provides the user with a full view of all Cisco remotely controlled phones via its unique multi-phone Screenview display facility. PhoneView is the leading Cisco phone remote control solution available today and provides some very unique user interface features. PhoneView is the ONLY Endpoint Management software to have Cisco Compatible certification and has attained this status for CUCM 9.x, 10.x, 11.x, 12.x, 14.x. Administrator authority and policy to control PhoneView user access.UCCX Agent configuration and testing on Cisco Phones.911 and Emergency Services dialing testing on Cisco Phones.Non-Disruptive Testing and scripting for Cisco Phones (Physical, Jabber, Webex UC Calling) using virtual phones.Messaging and incident notification to users on Cisco phones en-masse.Cisco Phone remote training and troubleshooting.Cisco Phone inventory and reporting en-masse.Extension mobility state management (when upgrading or changing clusters) on Cisco Phones.Cisco Phone firmware update management en-masse.Cisco Phone screen background management en-masse.Macro playback on Cisco Phones en-masse.Phone button press recording to create Macros on Cisco Phones.Changing TFTP settings on Cisco Phones en-masse.Deleting CTL files on Cisco Phones en-masse.Deleting ITL files on Cisco Phones en-masse.Supports Cisco MRA (Expressway) or Cisco VPN (An圜onnect) for home workers.Cisco Phone Remote Control en-masse (Physical, Jabber, Webex UC Calling).Here are some of the unique features of the PhoneView product: PhoneView can Remotely Control, Manage and Test all your Cisco phones, Cisco Jabber phones and Cisco Webex UC Calling phones.
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